Terms of Service
Plain English. What you can expect from us, what we ask of you, and what happens if something goes sideways.
Effective Date: March 29, 2026 · Business: Elder Technologist LLC d/b/a The Silver Tech Guy · Questions: support@silvertechguy.com
1. Who We Are and What This Covers
These Terms of Service apply to all technology services provided by Elder Technologist LLC, doing business as The Silver Tech Guy, operated by Alphonse Ferrara III, located on Florida's Treasure Coast. When you contact us, fill out our intake form, schedule an appointment, or receive service from us — in person or remotely — these terms apply.
By engaging our services, you agree to these terms. If anything here is unclear, call us before we start. We would rather talk it through than have a misunderstanding after the fact.
2. Services We Provide
We provide hands-on, personal technology support including but not limited to: computer repair and diagnostics, malware removal, network setup and troubleshooting, device configuration, remote support sessions, technology training for individuals, and technology consulting for HOA communities and 55+ residential developments.
We do not provide emergency medical, financial, or legal services. We do not provide hardware warranties on parts we did not supply. We do not guarantee results that depend on third-party systems outside our control (internet service providers, software vendors, cloud services).
3. Pricing and Estimates
Our standard rates as of the effective date above:
- On-site service: $85.00 per hour · 1-hour minimum per visit
- Remote support: $50.00 per hour · 1-hour minimum per session
- Emergency / after-hours service: $150.00 per hour · 1-hour minimum
- Parts and materials: Billed at our cost — no markup
Estimates are provided in good faith based on the information available at the time. Actual time and cost may vary as the scope of a problem becomes clear during service. We will tell you before we exceed a previously discussed estimate and get your approval before continuing.
Rates are subject to change. The rates in effect at the time service is rendered apply.
4. Payment
Payment is due upon completion of service unless a different arrangement has been agreed to in writing in advance.
- Established clients (with a service history) may receive Net 15 terms by prior agreement.
- Accepted methods: Cash, Check, Credit Card, Venmo, Zelle.
- Late payments accrue interest at 1.5% per month (18% annually) after 30 days past due.
If you have a concern about a charge, contact us within 14 days of receiving your invoice. We will review it and respond promptly. We would rather resolve a billing question directly than through a dispute process.
5. The 30-Day Labor Warranty
Every service call includes a 30-day warranty on labor. If something we worked on stops working correctly within 30 days due to our work, we will come back and make it right at no additional labor charge.
This warranty covers our labor only — not parts, not hardware that fails due to age or manufacturer defect, and not issues caused by subsequent changes you or a third party made to the system after our service. The warranty does not apply to problems unrelated to the original service.
To use the warranty, call or email us within 30 days of the original service date.
6. Your Data and Backups — This Is Important
You are responsible for backing up your own data before any service is performed. This is not a technicality — it is genuine advice. Hardware can fail unexpectedly during repair. Software processes can have unintended effects. Data loss is rare but possible in any technical environment.
We will take reasonable precautions to protect your data during service. If data loss occurs despite those precautions, our liability is limited as described in Section 9. We strongly recommend having a backup in place before we begin.
If you do not have a backup and would like help creating one before service, ask us — we can help with that first.
7. Appointments and Cancellations
We work by appointment. Appointments are confirmed by phone or email.
- If you need to cancel or reschedule, please let us know at least 24 hours in advance when possible.
- Same-day cancellations without notice may result in a $25 scheduling fee at our discretion — we will use that discretion fairly.
- If we need to reschedule on our end, we will notify you as early as possible and prioritize rescheduling at your convenience.
8. Remote Support Sessions
Remote support requires that you have a working internet connection and the ability to run screen-sharing software (which we will walk you through). By allowing a remote session, you authorize us to access the specific device and files needed to resolve the issue you have described.
We will not access, copy, or retain any files beyond what is necessary to perform the service you requested. You may end the session at any time by closing the screen-sharing application.
9. Limitation of Liability
We provide services carefully and professionally. However, technology involves inherent risk, and not every outcome can be guaranteed.
To the maximum extent permitted by Florida law, Elder Technologist LLC's total liability to you for any claim arising out of services rendered shall not exceed the amount you paid us for the specific service that caused the harm.
We are not liable for:
- Pre-existing hardware or software conditions we did not cause
- Data loss where you had not created a backup prior to service
- Failures of third-party services, devices, or networks outside our control
- Indirect, incidental, or consequential damages (lost time, lost business, etc.)
We carry general liability insurance. Our coverage details are available upon request.
10. What We Don't Guarantee
We do not guarantee that any repair will be permanent. Technology ages, components fail, and software changes. We guarantee our labor for 30 days as described above — but we cannot guarantee that a computer repaired today will not have a different problem six months from now.
We do not guarantee specific outcomes when the result depends on hardware condition, third-party software, or internet services we do not control. We will always tell you honestly what we think will work and what the risks are before we begin.
11. Disputes
If you have a concern about our work or a charge, contact us first. Directly. We are a one-person business and Al is the person who answers the phone. Most issues can be resolved in one conversation.
(772) 282-7277 · support@silvertechguy.com
These Terms are governed by the laws of the State of Florida. Any dispute that cannot be resolved directly shall be subject to the jurisdiction of the courts of Martin County, Florida.
12. Changes to These Terms
We may update these terms as the business evolves. When we do, we will update the effective date at the top of this page. The terms in effect at the time you receive service are the terms that apply to that service.
13. Contact
Questions about these Terms? Call or email — we will give you a straight answer.
Alphonse Ferrara III
Elder Technologist LLC · The Silver Tech Guy
(772) 282-7277
support@silvertechguy.com
These Terms of Service were drafted as a plain-English baseline for a small, owner-operated IT services business in Florida. They address the commitments made on the website and in the proposal template, and are intended to be honest and enforceable. They have not been reviewed by a licensed Florida attorney. Before engaging in contracts with HOAs, businesses, or any client involving significant financial or data liability, a standalone signed service agreement reviewed by qualified legal counsel is the appropriate instrument. These web terms are a floor, not a ceiling. Overall accuracy rating: 7/10 — adequate at current scale, should be reviewed as the business grows.